RandW

Warrantee Information

About our Limited Lifetime Warrantee Program

Crossfire Elite, Inc. offers a limited lifetime warrantee on the products it manufactures. We pride ourselves on our manufacturing quality. Which is one of many reasons we manufacture ALL of our products in the USA. We feel that we can better control the manufacturing process, ensuring a higher standard of quality when we take a “Hands On” approach. If a product is damaged, or does not perform properly to our manufacturing specifications than we will gladly replace or repair the item(s) upon your request. Please follow the return guidelines below so we may properly serve your needs.

The exception to the limited lifetime warrantee is regarding any damage from a shipping carrier. Crossfire Elite, Inc. is not responsible for any item(s) damaged by the shipping carrier. we make every effort possible to ensure your order is packed securely. In the event that a package arrives damaged, please report any damaged parcels immediately to the shipping carrier who delivered your order. If an item(s) is damaged in shipping, please advise us so we may also report it to the shipping carrier. If you wish to have the item(s) replaced please advise us. In the event that an item is damaged in shipping, it will be the responsibility of the shipper to pay the replacement cost of the item, not Crossfire Elite, Inc.

Please Note: Crossfire Elite, Inc. will only pay for replacements, and (or) repairs to item(s) providing the item(s) were damaged due to a manufacturing flaw.

If an item needs to be replaced or repaired due to a manufacturing flaw please follow the procedure below:

1.For Repairs, Returns, Exchanges and Warrantees please call 1-208-631-0773 for customer service.
2.Explain the issue to the customer service associate. Based upon the discussion with the customer service associate, you will be assigned a Return Authorization Number.
3.If it is determined that an item(s) need to returned, repaired, exchanged under our warrantee guidelines, then send the item(s) to the following address:

Crossfire Elite, Inc. Returns Department

2216 Cortland Place

Nampa, Idaho 83651

4.Please write a brief description of the issue, and the discussion with the customer service associate and include it in the package that you are shipping back to us along with the Return Authorization Number. (We use this number to track your warrantee process).
5.Package the item(s) securely and send the item(s) to us by UPS, FedEx or other insured parcel post.
6.When we receive the item(s) we will promptly replace, repair, exchange or warrantee the item(s) as per the pre-determined course of action based upon the discussion between you and the customer service associate.

Note: All products manufactured do have a life expectancy under which they will perform and function normally. We do employ manufacturing techniques that allow our products to have a higher then normal life expectancy, which is why we offer a limited lifetime warrantee on everything we produce. However, based upon normal wear and tear, and how heavy and frequent of a user you are with your product or item(s) will determine the actual life expectancy. We do not warrantee items that finally fail due to normal wear and tear. Our warrantee policy covers you the customer under circumstances where the product fails pre-maturely due to a manufacturing flaw.

We do not warrantee our products where the product has been used for a purpose not intended for its use. For example: a holster is used to hold the firearm in which it was designed for. Any other use will void the warrantee and will not be subject to our warrantee policies. Lastly, Crossfire Elite, Inc. will not be held responsible for any accident or injury incurred by the misuse of the product, item(s).